Legal

Refund Policy

Last updated

This Refund Policy explains how cancellations and refunds work for purchases from Fluxberry ("we", "us"). It is part of our Terms of Service.

Payments are processed by Dodo Payments, our merchant of record, so your receipt and any refund come from Dodo Payments.

Subscriptions (Pro and Max)

  • Cancel anytime. You can cancel a monthly or yearly subscription at any time from the Upgrade page in your dashboard. Cancelling stops the next renewal.
  • Access until the end of the period. After you cancel, you keep full access to your plan until the end of the billing period you have already paid for. Your plan then moves to the free tier.
  • No refunds for partial periods. Subscription payments, including yearly payments and renewals, are not refundable, and we do not give refunds or credits for unused time, for downgrading, or for cancelling part-way through a period.

AI credit top-up packs

  • Top-up packs (250, 500 or 1,000 credits) are non-refundable once purchased.
  • Purchased credits do not expire while your account is open, so you can use them whenever you need them.
  • The monthly credit allowance included with your plan is not a purchase. It resets each month and cannot be refunded or exchanged for money.
  • If an AI lookup fails or finds no result, the credits it used are returned to your balance automatically.

When we always refund

We will refund you in full if:

  • you were charged twice for the same purchase;
  • you were charged after cancelling, for a period you did not use;
  • a billing error on our side charged you the wrong amount;
  • we end your access to Fluxberry without cause before the end of a period you paid for, in which case we refund the unused part of that period.

How to ask for a refund

Email sayandeep@fluxberry.in within 30 days of the charge, with the email address on your account and the date and amount of the charge. We will reply within 5 business days. Approved refunds are returned to the original payment method through Dodo Payments and usually arrive within 5 to 10 business days, depending on your bank.

Your legal rights

This policy does not affect any rights you have under the law that cannot be excluded.